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FAQ

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GENERAL FAQ

  • Do you charge any resort fees?

    StripViewSuites does not charge any resort fees. Upon check-in at Palms Place and MGM Signature, there will be a security deposit. There are no security deposits for suites at the Jockey Club or for any of the monthly/daily units.

  • How long does it take for the security deposit to be refunded?

    The security deposit is released immediately upon departure. It then takes 2-5 business days for the funds to show in your account, depending on the bank.

  • Is a late check-out or early check-in possible?

    Late check-outs and early check-ins are subject to availability for an additional charge. Guests may contact customer service the night before or the morning of their arrival/ departure. Check-outs past 12 PM will be considered and charged as an additional night.

  • What is the minimum age to check in?

    Guests must be 21 years of age or older to check in.

  • Am I able to book a room for someone else?

    Yes, you may book a room for someone else as long as you provide StripViewSuites with their full name for check-in purposes.

  • Is daily housekeeping provided?

    Daily housekeeping is not provided, but additional items (towels, sheets, shampoo, etc.) can be provided free of charge upon request. The best time to submit requests is in the morning, as any requests made after 3 PM will be addressed on the next business day. Daily housekeeping can be purchased for an additional fee.

  • Is there a complimentary breakfast?

    No, we do not offer complimentary breakfast.

  • What are the pool hours?

    Pool hours are determined by the resorts. All hours are subject to change.

  • Is balcony access available in the units?

    If your unit includes a balcony, you will have access to it.

  • Is any transportation provided during my stay?

    No, StripViewSuites does not offer any transportation.

  • Are cribs and/or rollaway beds provided?

    No, StripViewSuites does not provide cribs and/or rollaway beds to guests.

  • Is there nightlife access available through StripViewSuites?

    We do not offer any nightlife access services directly. However, guests are welcome to make arrangements with concierge.

PALMS PLACE FAQ

  • How much will the security deposit be?

    Upon arrival at Palms Place, you will be asked to pay a $100 security deposit with a debit or credit card. The funds will be released immediately upon your departure. However, it can take 5-10 business days for the funds to show in your account. For conjoined suite units at Palms Place, you will be asked to pay a $100 security deposit per suite.

  • Where do I park? Is parking complimentary?

    At Palms Place, guests are provided complimentary valet parking or are welcome to self-park, free of charge. Please be advised there is no direct access to Palms Place from the parking garage.

  • What are the check-in and check-out times?

    At Palms Place, check-in is at 3 PM and check-out is at 11 AM.

  • What is the departure procedure?

    Our housekeeping team will take care of everything upon departure. All we ask is that you check out at the Palms Place front desk to verify the charges on your account.

  • Where do I dispose of trash?

    At Palms Place, there is a trash room on every floor by the elevator for the disposal of garbage. If the chute is locked you can leave the bags in the trash room along the wall. Please do not leave any trash outside of your room, or there will be a $10 charge for every bag.

  • Can I order room service?

    Yes, room service is available at Palms Place.

  • Is spa access included at Palms Place?

    StripViewSuites can provide spa passes to our guests, but there will be additional charges for any supplemental services.

MGM SIGNATURE FAQ

  • How much will the security deposit be?

    At MGM Signature, a $100 per day (up to 3 days) refundable security deposit will be collected at the time of check-in. The security deposit must be paid with a debit or credit card. The funds will be released immediately upon your departure. However, it can take 5-10 business days for the funds to show in your account. For conjoined suite units at MGM Signature, a $200 per day (up to 3 days) refundable security deposit will be collected at the time of check-in.

  • Where do I park? Is parking complimentary?

    At MGM Signature, complimentary valet parking is provided for up to one vehicle per reservation. Additionally, there is self-parking at the MGM Grand.

  • What are the check-in and check-out times?

    At MGM Signature, check-in is at 3 PM and check-out is at 11 AM.

  • What is the departure procedure?

    Our housekeeping team will take care of everything upon departure. All we ask is that you check out at the MGM Signature front desk to verify the charges on your account.

  • Where do I dispose of trash?

    At MGM Signature, housekeeping will pick up all trash from outside the door.

  • Can I order room service?

    Yes, room service is available at Signature MGM.

  • Is there access to the pool at MGM Grand?

    Yes, guests staying at the MGM Signature have access to the pool at the MGM Grand. The pool at MGM Signature is age restricted to guests 21 years of age and older.

JOCKEY CLUB FAQ

  • How much will the security deposit be?

    There is no security deposit for suites at the Jockey Club.

  • Where do I park? Is parking complimentary?

    Jockey Club shares a parking garage with The Cosmopolitan. Guests will need to park on level B3 and enter the set of elevators that say “Jockey Club.” Your room key will be used to waive the parking fee coming in and out of the garage.

  • What are the check-in and check-out times?

    At the Jockey Club, check-in is at 4 PM and check-out is at 11 AM.

  • What is the departure procedure?

    You must bring your room key with you upon departure. Once you are through the gate of the parking garage you may leave the key in the designated drop box.

  • Where do I dispose of trash?

    At the Jockey Club, the trash chute is located behind the elevator on every floor. Please do not leave trash outside of the door.

  • Is there access to the pool at the Cosmopolitan?

    Yes, guests staying at the Jockey Club do have access to the pool at the Cosmopolitan.

VDARA FAQ

  • How much will the security deposit be?

    At Vdara, a $100 per day (up to 3 days) refundable security deposit will be collected at the time of check-in. The security deposit must be paid with a debit or credit card. The funds will be released immediately upon your departure. However, it can take 5-10 business days for the funds to show in your account.

  • Where do I park? Is parking complimentary?

    Parking is complimentary at Vdara for up to one vehicle per reservation.

  • What are the check-in and check-out times?

    At Vdara, check-in is at 3 PM and check-out is at 11 AM.

  • What is the departure procedure?

    Our housekeeping team will take care of everything upon departure. All we ask is that you check out at the Vdara front desk to verify the charges on your account.

  • Can I order room service?

    Yes, room service is available at Vdara.

MONTHLIES FAQ

  • How much will the security deposit be?

    There is no security deposit for monthly units.

  • What are the check-in and check-out times?

    For monthly units, check-in is at 4 PM and check-out is at 11 AM.